Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Savings Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Savings Representative to join us.

As a Savings Team Representative at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Working from our Principal Office, your day to day will be a bit like this:

• Providing a brilliant customer experience by developing relationships with our members
• Ensuring customers receive excellent service (regardless of channel), address enquiries, resolve issues and maintain a high level of customer satisfaction
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

About you

To be one of our next Savings Teams Representative, we need you to be:

• Experienced with working in the Financial Services Industry. Previous experience working within a Savings team is a bonus but not essential.
• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley
• Flexible to go where our members need you most
• Eager to develop your knowledge. We like to continually develop our skills here!

In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

• 35 hours a week contract
• Salary up to £22,500 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Join Our Team as a People Business Partner – (6 month FTC)

Are you an experienced people professional looking for your next challenge? We are seeking a skilled and proactive People Business Partner to join our team and play a pivotal role in shaping the future of our people strategy. This is an exciting opportunity to work closely with senior leaders and make a real impact on our organisation’s growth, development, and success.

About the Role:

As a People Business Partner, you’ll work alongside leadership teams to provide strategic guidance and support that aligns with our overall business objectives. You will be instrumental in driving the people agenda and leading key initiatives to foster a high-performance culture, enhance employee engagement, and develop talent at all levels. This role offers a mix of strategic oversight and hands-on HR work in a dynamic and supportive environment.

We are open and flexible around working hours and days, applicants who are looking for either full time or part time opportunities are encouraged to apply!

Key Responsibilities:

• Partner with senior leadership to develop and implement people strategies that align with business goals and promote a high-performance culture.
• Provide expert guidance on employee relations issues, talent management, organisational design, and change management.
• Support talent development initiatives to ensure we attract, develop, and retain top talent, while supporting career progression across the business.
• Support the delivery of performance management processes, helping to identify high-potential employees and future leaders.
• Foster an inclusive and positive work environment that champions diversity, equity, and employee well-being.
• Collaborate with the wider teams to implement best practices in reward, benefits, and employee engagement initiatives.
• Support the continuous improvement of people processes and systems to enhance operational efficiency.

Who We’re Looking For:

We are looking for someone who has:

• Extensive experience in a People Business Partner role or similar position, ideally in a fast-paced organisation.
• A strong understanding of business strategy and the ability to align people initiatives with organisational goals.
• Proven expertise in managing employee relations, talent management, and organisational development.
• Experience with leading and implementing change management processes across teams.
• A strategic mindset combined with the ability to roll up your sleeves and deliver people solutions at all levels.
• Strong communication, influencing, and interpersonal skills to build strong relationships with stakeholders at all levels.
• A passion for driving a diverse and inclusive workplace where all employees can thrive.
• Relevant qualifications and a commitment to continuous professional development.

Why Join Us?

This is an excellent opportunity for a talented people professional to take the next step in their career, where you’ll have the chance to influence key decisions and drive the People strategy across the Society. You’ll work closely with senior leaders in a collaborative environment, where your ideas and contributions will be valued. If you’re ready to make an impact and drive positive change, we encourage you to apply today!

Ready to lead change and shape the future of our people strategy? Apply now!

In return we offer:

• Salary of up to £40,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance for you and your family
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture is built on respect, inclusivity, and support for diversity, empowering every individual to feel valued as an essential part of who we are and who we strive to become. We are committed to treating everyone with the dignity and kindness they deserve, while actively encouraging and celebrating the unique qualities that make each of us who we are.

And that's not all…

We're officially a ‘Great Place to Work’ in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.

As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction
• To be responsible for all till management activities
• Completing administrative tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contribute to the achievement of the branch and corporate targets
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

We have one full time role available working from our branch located in Dudley. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Representatives, we’re looking for someone who is:

• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £22,222 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.