Have you ever considered how a Building Society manages the money our customers invest? Or even how they make a profit? The opportunity within the Dudley Building Society is central to how we power our members lives and will include:

• Day to day cash flow management. This involves monitoring, assessing the Society’s bank accounts
• Daily finance processing, such as processing and reconciling customer payments and the maintenance of the Society purchase ledger
• Completing daily bank reconciliations and ensuring all controls are adhered too
• Supporting the Society with production and analysis of management information
• Establishing process improvements and systems that result in stronger controls and efficiencies
• Integrating data and developing an understanding of the impact to the Society

To be successful you will have:

• Experience of working in a similar finance role and/or
• A passion for personal development
• Strong analytic skills
• Strong IT skills (Excel)
• The ability to think outside of the box and confidence to suggest improvements
• A desire to work in a changing and challenging environment
• Interest in changing economy and impact to financial services
• Personal drive and ambition

Previous experience in a role in Financial Services will be beneficial to you with this role but don’t worry if you have not quite got that yet. This could still be the position for you!

Should your application be successful, you will be joining an organisation at an extremely exciting time of change and continuous improvement. You will be joining a modern and progressive mutual, with a growing national presence which provides a range of financial services. We do this through our innovative products and a passionate commitment to providing outstanding service to our members through a dedicated team of valued employees.

In Return

In return we offer:

• Salary of up to £23,500 per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

“We will be there, when you need us” – this is the heart of our new Strategy for becoming the building society of choice for our customers. Passionate about our brand, we’re eager to showcase our genuine and sincere dedication to our customers, our communities, and our employees.

We are seeking a highly skilled and experienced Head of Compliance to join our team. The successful candidate will be responsible for managing overall compliance within the organization, ensuring adherence to regulatory requirements, laws, policies, and procedures.

Key Responsibilities:

• Oversee all compliance duties, responsibilities, and obligations of the Society, including direction, strategic development, performance, and maintenance.
• Provide strategic compliance oversight to support the Society’s Strategy and Corporate Plan.
• Develop and ensure the successful completion of the annual regulatory compliance assurance plan.
• Maintain awareness of the regulatory landscape to support the Society in preparing for and delivering regulatory change, providing advice and support to the first line and key stakeholders.
• Provide compliance oversight and support within projects.
• Offer advice and guidance to the business in developing relevant procedures to ensure compliance with all regulatory, legal, statutory, and professional duties.
• Identify potential areas of compliance vulnerability and develop/implement corrective action plans for issue resolution through periodic compliance reviews.
• Provide root cause analysis and oversight of all regulatory breaches, supporting the business in the formal reporting process.
• Manage the operational implementation and ownership, by all managers of Compliance duties across the Society, monitoring their and their teams’ compliance.

What we’re looking for:

• Proven experience in a similar compliance role within the financial services sector.
• Previous experience in regulatory roles holding certified or controlled functions/SMF’s.
• In-depth knowledge of regulatory requirements and compliance standards.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and analytical mindset.

In Return

In return we offer:

• Salary £60,000- £80,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Salary Sacrifice Electric Car Scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

A fantastic opportunity has arisen in our Mortgage Servicing Team for a full time Mortgage Services Advisor, as we continue to support more borrowers through the rising cost of living. To do this, we are currently seeking a Mortgage Service Advisor to join our team on a 12-month temporary contract. This team is at the forefront of supporting our members throughout their mortgage journey, from completion to redemption and everything in between, you’ll get to experience it all.

As a Mortgage Servicing Advisor at the Society, this role is extremely fast paced, so you’ll quickly become one of the experts our members need working both on your own initiative and as part of a team.

Your day to day will be a bit like this:

• Providing an excellent customer service to our borrowers through all channels including the Online Portal remaining calm and constructive under pressure.
• Servicing our customer needs and requirements including written, telephone and email enquiries on all aspects of the mortgage account
• Strong attention to detail
• Protecting the Society’s security by ensuring our charge is correctly registered and any variations during the life of the mortgage are correctly  managed
• Proactively contacting our borrowers to help them stay with the Society as their mortgage reaches the end of their product.
• Managing current mortgage accounts including those going out of term,  interest only accounts, lending into retirement and beyond
• Recognising new opportunities to resolve any challenges that arise
• Considering contract variations, forbearance, assessing permission to let and second charge requests
• Managing accounts that fall into arrears including proactively contacting borrowers to help them stay in their home.  You will liaise with Solicitors regarding cases heading to litigation to ensure we reach our corporate objective on arrears
• Keeping up to date with regulatory changes

About you

The role requires a strong administrator and communicator with a real can-do approach. You will have an eye for detail and able to work as part of a team or individually providing support for our members with all of their post completion mortgage needs.

We will provide all the necessary training so specific mortgage experience isn’t essential but would be advantageous.  You will need at least 5 GCSE’s including Maths and English (C/4 or above).

In addition, we think you’ll be:

• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely
• Eager to develop your knowledge. We like to continually develop our skills here!
• Highly organised with a natural ability to thrive in a fast-paced environment
• Able to follow predefined processes accurately

In Return

In return for providing a passionate and specialist service to our members we offer:

• Salary between £19,559 to £21,733 dependent on experience.
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Excellent opportunities for career development in an environment where all employees have an opportunity to develop their skills.
• Opportunities for home working.
• And that’s not all!

We’re one of the best companies to work for in the UK, and there’s a reason for that. Check out our careers page for more information about what it’s like to join the Dudley team!