Excellent Customer Reviews
4.84 stars from 3917 reviews
Smart Money People
Star Star Star Star Star
See our reviews

Savings

All of our savings accounts are designed with you in mind, whether you're looking to put your money away or start your savings journey.

Find out more

Mortgages

We're all about finding lending solutions in niche areas. From budding Self-Builders to Ex-Pats, we help people turn their homeowner dreams into a reality.

Find out more

Financial Services

We've partnered with our financial advisers to fulfil the rest of your financial needs. Pensions, Investments, Protection Planning - we've got you covered.

Find out more

Intermediaries

Here to support you and your clients with our innovative range of products and criteria.

Find out more

Online Service

Manage your savings and mortgage accounts on the go with our easy to use Online Service.

Find out more

Giving Back

We're making positive differences to our members, community, people and environment.

Find out more
Star 1 Star 2 Star 3 Star 4 Star 5

Customer support

Polite and straight to the point. No time wasting.

Star 1 Star 2 Star 3 Star 4 Star 5

Highly recommended

I can not praise Dudley's staff and service enough.

Star 1 Star 2 Star 3 Star 4 Star 5

Exemplary Service

Prompt reaction to a problem. I had lost my book and it was replaced quickly!

Star 1 Star 2 Star 3 Star 4 Star 5

Helpful and clear

The assistant was very helpful explaining how I can manage my account during Covid.

Star 1 Star 2 Star 3 Star 4 Star 5

Service with a smile

I have been a member for 21 years and I have always received a friendly and efficient service

Star 1 Star 2 Star 3 Star 4 Star 5

Great friendly service

Service with a smile, one to one not just a number

Star 1 Star 2 Star 3 Star 4 Star 5

Always helpful

Always nice to speak to members of staff if I have to sadly remove any of my savings

Star 1 Star 2 Star 3 Star 4 Star 5

Fantastic service

Quick, efficient, security of customer money clearly top priority

Star 1 Star 2 Star 3 Star 4 Star 5

Patient staff

Took their time with me, even though the office was getting busy and I felt that the service and advice was very good

Star 1 Star 2 Star 3 Star 4 Star 5

Nice Society

Professional and friendly and dealt with my request for information about my mortgage in a confident and knowledgeable way.

Star 1 Star 2 Star 3 Star 4 Star 5

Excellent customer service

I had made an error with my standing order, the staff were extremely helpful and friendly

Star 1 Star 2 Star 3 Star 4 Star 5

Great customer service always

I have a speech impediment but I am always made to feel comfortable when paying my mortgage over the phone.

Recent Awards & Achievements

We are proud to share our recent achievements, reflecting our dedication to delivering outstanding results and continuously pushing ourselves to do better. 

We've launched Dudley Prosper!

Dudley Prosper is a 12 week programme, designed to help you build the skills, the energy and confidence to take control - and stay in control. 

We want people to feel more in confident in managing their money, energy and wellbeing. Our aim is to support them in building better lives with the right tools, guidance and encouragement when it's needed most.

We’re here to help our members and local communities thrive, now and in the future.

Find out more

Latest news at Dudley
Dudley Building Society appoints Paul Purewal as Head of Intermediary Relations

Dudley Building Society appoints Paul Purewal as Head of Intermediary Relations

Jan 14, 2026 Read article
Dudley Building Society cuts five-year fixed rates by up to 50 basis points

Dudley Building Society cuts five-year fixed rates by up to 50 basis points

Jan 07, 2026 Read article
Dudley Building Society Launches Bridgnorth Lions Club Saver to Boost Local Community Support

Dudley Building Society Launches Bridgnorth Lions Club Saver to Boost Local Community Support

Dec 05, 2025 Read article

Help & Support