Brand and Communications Marketing Manager

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Product and Marketing team to lead and protect the Society’s brand, crafting compelling stories and deliver consistent, customer-focused communications across all channels. You will drive awareness, engagement and loyalty by managing multiple communication channels building the Society’s reputation and member and intermediary relationships.

This is a role with variety, visibility and impact — giving you the chance to influence how we do business in a supportive, purpose‑driven organisation.

Main responsibilities include:

• Shaping and championing the building society’s brand narrative, ensuring it resonates across customer and community touchpoints.
• Lead the planning, development and execution of all operational customer-facing communications across print, digital, email, branch materials and member updates.
• Support our growth strategy with campaigns and marketing activity that drive product uptake and aid both our branch expansion and mortgage diversification strategy.
• Working with data teams to understand key customer insights, behaviours and needs to enhance personalised communication strategies.
• Working with our product and customer teams to create timely, relevant and engaging content for key customer segments driving customer acquisition.
• Managing the PR strategy and press office activity, building relationships with local, regional and trade media.
• Leading the social media strategy, managing day to day publishing, community engagement and channel growth.
• Collaborating with product, digital, retail, distribution, customer service and HR teams to ensure communications are consistent and aligned to business priorities.
• Building and delivering targeted brand campaigns that increase awareness, consideration and trust within our expanding regional footprint.
• Tracking competitor activity and evolving customer trends to refine brand strategy and messaging.
• Owning the member and intermediary engagement strategy, including content planning, key messaging and multichannel delivery.
• Driving continuous improvement of UX, navigation, accessibility and SEO performance of our website.

What we’re looking for

• 5 years’ experience within a Marketing Manager role or equivalent.
• A passion for marketing and an understanding of how to build brands for long term sustainable growth
• Excellent communication skills with experience of engaging across all levels of the business
• Strong organisation and planning skills; you'll need to love spinning lots of plates
• The ability to see the bigger picture and take a proactive approach in supporting teams
• Financial Services experience will be advantageous but not essential to this role
• A Certificate or Diploma in Professional Marketing would be desirable
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Between £50-60,000 (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Customer Outcomes Manager

As one of the fastest‑growing building societies in the UK — with a proud heritage and bold ambitions for the future — it’s easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.

To support our growth, we’re looking for someone to join our Product and Marketing team to help us mature and lead the development of our Consumer Duty Framework, ensuring fair value, good outcomes and customer-centric decision-making across the Society. This role will provide expert guidance to our internal teams to ensure the compliance is embedded throughout the customer lifecycle.

This is a role with variety, visibility and impact — giving you the chance to influence how we do business in a supportive, purpose‑driven organisation.

Main responsibilities include:

• Interpreting the FCA Consumer Duty requirements and translating them into practical, actionable standards for Society.
• Overseeing outcome testing, conduct risk assessments and ensure timely remediation where risks to customer outcomes are identified.
• Providing expert guidance to product, marketing, branch, operations and distribution teams to ensure compliance is embedded throughout the customer lifecycle.
• Preparing clear reporting, dashboards and the Consumer Duty Board Report for leadership, demonstrating compliance, key risks, and customer outcome trends
• Overseeing the collection, analysis and interpretation of customer data, feedback, research and behavioural insight via a customer outcomes focused insight framework
• Developing and maintaining a holistic understanding of customer needs, motivations and vulnerabilities across our membership base
• Using insight to proactively identify emerging customer risks, shifting expectations, or underserved groups and present these insights to senior leadership to shape strategy and prioritisation.
• Mapping, monitoring and regularly reviewing customer journeys across all channels to identify friction, unmet needs and opportunities to improve customer outcomes.
• Leading root-cause analysis of complaints and operational issues, to drive journey improvements
• Co-ordinate product reviews across the business, assessing and evidencing fair value across the full product suite.
• Identifying inefficient internal processes that impact consistency or quality of customer outcomes
• Acting as the “voice of the customer” in key forums and decision-making processes, continually looking for ways to obtain more regular and consistent feedback from the customer.
• Supporting regulatory submissions, thematic reviews and supervisory interactions related to Consumer Duty or customer outcomes.

What we’re looking for

• Strong proven understanding of the FCA’s Consumer Duty Regulation.
• Excellent communication skills with experience of engaging across all levels of the business
• Strong organisation and planning skills; you'll need to love spinning lots of plates
• The ability to see the bigger picture and take a proactive approach in supporting teams
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

Why join us?

This is a brilliant opportunity for someone who’s ready to take a step forward in their career within financial services. You’ll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you’re ambitious, values‑driven, and excited to grow — we’d love to hear from you.

What you’ll get in return:

• Salary of between £45,000 - £50,000 per annum (depending on skills and experience)
• Intelligent working — split your time between home and our Brierley Hill office;
• 30 days’ holiday + bank holidays + “Moments that Matter” days (birthdays, weddings, getting your house keys, welcoming a grandchild — the moments that count)
• Up to 8% pension contribution
• Life assurance at 4× salary
• Full Private Medical Insurance for you and your family
• A healthcare plan for everyday essentials like dental and optical
• Access to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemes

Diversity, Equality and Inclusion

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us — it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.

And there’s more…

We’re a Certified B Corp and officially a Great Place to Work in the UK — and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.

Mortgage Service Manager

We have an exciting opportunity to lead our Mortgage Servicing Team! We’re looking for a dynamic leader who is ready to inspire a high-performing team to deliver an exceptional customer experience throughout every interaction with the Society’s members.

As the Mortgage Service Manager at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their journey.

Why This Role is Exciting:
In this role, you’ll lead a team of established Mortgage Service professionals, based at Principal Office. You will support the team in providing outstanding service to our mortgage customers and help with their personal development.

Key Responsibilities:

• Lead the mortgage servicing operations to ensure high customer service levels are maintained.
• Use your customer and process knowledge to spot opportunities/risks and areas to improve our service.
• Generate relevant management information (MI) to best demonstrate mortgage servicing teams’ performance.
• Review the teams progress around achieving targets through regular review meetings.
• Identify operational issues and work independently or with a team to rectify at pace.
• Liaise with third parties and stakeholders regarding cases that require escalation or legal action.

What We’re Looking For:

• Minimum 5 GCSE’s including English and Maths GCSE essential.
• 3 x A levels (or equivalent) advantageous.
• Preferably two year’s supervisory experience within a lending environment
• Demonstrable passion towards delivering great experiences for the customer
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
• Approachable, helpful and member focused – you’ll put our members needs at the heart of everything you do.
• Strong at communicating – whatever communication methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

In Return

In return for providing a passionate and specialist service to our members, we offer:

• Salary up to £36,360 depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a great place to work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.