Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.

As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction
• To be responsible for all till management activities
• Completing administrative tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contribute to the achievement of the branch and corporate targets
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

We have one full time role available working from our branch located in Dudley. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Representatives, we’re looking for someone who is:

• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £21,840 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.

Join Our Growing Team at Dudley Building Society as a Mortgage Underwriting Team Leader!

Our Purpose:
At Dudley Building Society, we’re on a mission to help people live better lives by providing tailored mortgage solutions that enable our members to achieve their homeownership dreams. As we continue to expand, we’re seeking an experienced Mortgage Underwriting Team Leader to take charge of a key new role within our team. If you’re ready to make a real impact and lead a dynamic group in shaping the future of mortgage underwriting, this is the opportunity for you!

Why This Role is Exciting:
In this newly created position, you’ll play a pivotal role in leading our underwriting team, guiding them through the entire mortgage application process—from application to offer. You’ll work closely with the Mortgage Underwriting Manager to create and implement strategies that drive efficiency, effectiveness, and innovation, while ensuring the highest standards of service and compliance. This is your chance to shape the future of our team and be at the heart of our continued success.

Key Responsibilities:

• Lead and Inspire: Guide a talented team of underwriters, ensuring high performance, motivation, and collaboration within a fast-paced, dynamic environment.
• End-to-End Underwriting: Oversee the complete mortgage underwriting journey, ensuring accuracy and timeliness at every step, while meeting ambitious corporate goals.
• Shape the Future of Policy: Collaborate with internal teams, such as credit risk, to continuously refine and improve underwriting policies and processes.
• Coaching and Development: Help your team grow by providing ongoing coaching, training, and support, empowering them to perform at their best.
• Drive Continuous Improvement: Identify opportunities to streamline processes, enhance policies, and increase customer satisfaction through innovative solutions.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including brokers, packagers, and internal partners, ensuring smooth operations and strong communication.

What We’re Looking For:

• Underwriting Expertise: A strong background in mortgage underwriting with a proven track record of holding a lending mandate.
• Leadership Experience: Demonstrated experience in leading or supervising underwriting or operational teams, with a focus on performance and development.
• Problem-Solving & Analysis: A natural ability to analyse workflow data, identify bottlenecks, and find creative solutions to optimize operations.
• Communication Skills: Excellent verbal and written communication skills, with the ability to motivate, influence, and coach a team to success.
• Policy & Regulatory Knowledge: In-depth understanding of mortgage lender policies and regulatory requirements, with a keen eye for compliance.
• Preferred Qualifications: CeMAP (Certificate in Mortgage Advice and Practice) and at least three years of experience in financial services underwriting. Existing mandate experience is highly desirable.

Why Dudley Building Society?
At Dudley Building Society, we value our team and believe in offering a supportive, inclusive, and empowering environment where you can thrive. In return for your expertise, we offer a competitive salary, generous holiday entitlement, continuous professional development, and the opportunity to make a meaningful impact on the lives of our members.

Ready to Lead the Way?
If you’re a motivated, results-driven individual with a passion for mortgage underwriting and team leadership, we want to hear from you! Apply now to join us on this exciting journey and help us continue to make a positive difference for our members.

Apply today and let’s build a brighter future together!

Product Specialist

Are you looking to kickstart your career? Do you want to make an impact in a growing business that put their customers at the heart of everything they do? Dudley Building Society is actively seeking a curious and ambitious individual to join the Products team!

The Products team are an integral part of the Society as they design, test and deliver our savings and Mortgage products to meet our customers’ needs and help us achieve our overall corporate plan.

Your day to day responsibilities will include:

• Supporting the Product Manager in the design, testing and delivery of all new and existing Society products. This includes working with other teams across the Society.
• Monitoring and reporting on the Savings and Mortgage markets to support product development and pricing and identify how changes in the market may impact the delivery of the Society’s Corporate Plan.
• Repricing mortgage and savings products by analysing the current rates, using market data and ensuring fair value is provided to all customers. 
• Being bold enough to put forward innovative ideas for new products. Identifying where changes can be made and where there needs to be adjustments made to the product range to align with our objectives and strategy and help drive these ideas forward.
• Producing daily, monthly and ad-hoc data to track the performance of the Society’s product range against the Corporate Plan.
• Responding to product queries and resolving issues. This includes issues with system and communicating with the wider business to implement solutions.
• Maintaining awareness of regulatory changes and how they impact our products, writing proposals and making changes where needed.

What we're looking for:

We don’t expect you to have experience to do the role, however we are looking for someone who is eager to learn and grow in a supportive organisation. It is important however that you have -

• Excellent attention to detail and an analytical mindset.
• Ambition with a desire to grow and develop in your career
• Strong Excel and data analysis skills.
• Good organisational skills and the ability to work to tight deadlines.
• Good initiative with the ability to be bold and think outside the box.

In Return

In return we offer:

• Salary between £25,000 - £35,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're certified as a Great Place to Work in the UK along with being one of the Best Workplaces for Women, and there's a reason for that! Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.