Mortgage Product Manager

Are you an innovator with a passion for the mortgage industry? Do you thrive in dynamic environments where your ideas can drive significant change and growth? Dudley Building Society is actively seeking a talented Mortgage Product Manager who can bring new perspectives and innovative solutions  to help us grow our specialist mortgage book. Working within our product team, you will have the opportunity to shape the future of our mortgage products working  collaboratively with various business areas to ensure our products meet our  customers needs and help us achieve our corporate plan.

Your key responsibilities will include:

• Proposition Development: Own the development of our mortgage proposition, recommending the launch of new products and enhanced criteria, in line with the Society’s strategy and risk appetite.
• Pricing Agility: Ensure our mortgage and retention products are priced to achieve the Society’s financial objectives, meeting Corporate Plan income and margin expectations.
• Product Management: While managing our Product Specialist, develop our product processes and systems to improve our agility to make changes to our products and pricing in line with customer and market needs.
• Credit Risk: Own our lending policy and credit risk model in the 1^st line, managing our Credit Risk Analyst and developing our reporting to provide actionable insights to amend our product range to meet our Corporate Plan objectives.
• Customer Value: Ensure our mortgage products meet Customer and Broker needs and provide fair value to customers.
• MI & Reporting: Oversee the development of timely and insightful product MI and market analysis, to track our mortgage performance and recommend new market opportunities.
• Product Governance: Ensure our mortgage products are managing in line with our product policy regularly reviewed under the Society’s Consumer Duty framework.
• Relationship Management: Build strong relationships both inside and outside of the Society to deliver the smooth running of our Mortgage products and growth of our portfolio.

What we're looking for:

• Proven experience growing a specialist mortgage book with a Building Society or specialist lender
• Great understanding of the specialist mortgage market and experience in the development of new products and bringing these to market
• Ability to lead and develop a small team to deliver great outcomes in an agile way
• Experience of managing a lending policy and understanding of credit risk is preferred
• Strong stakeholder management skills
• Excellent written and verbal communication and interpersonal skills.
• Strong organisation and planning skills.
• Strong numerical skillset: a numerical degree or equivalent is preferrable, but not essential.

In Return

In return we offer:

• Salary of £60-£70k per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're certified as a Great Place to Work in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

“We will be there, when you need us” – this is the heart of our new Strategy for becoming the building society of choice for our customers. Passionate about our brand, we’re eager to showcase our genuine and sincere dedication to our customers, our communities, and our employees – our future Intermediary Marketing Manager (IMM) is a special piece of the puzzle.

Our intermediary partners afford the perfect opportunity to build on everything we already do so well. Through them, we will enable our mortgage holders the gift of home ownership – a key milestone in many lives.

Working within our Customer Experience Team, we are looking for an Intermediary Marketing Manager who will be able to develop and implement effective, direct campaigns and communications through to our intermediary partners.

Essential for this role is the understanding of the impact on key deliverables a brand profile might have. Our IMM will need to be able see the bigger picture and understand our strategic ambitions. Showcasing out-of-the-box thinking, we are looking for someone who can take hands-on brand management and execute effective content, campaigns and key events to build our presence with the intermediary market.

Some of your responsibilities include:

• Understanding and keeping up-to-date all Financial Services Compliance and Regulatory issues.
• Ensuring all printed, published marketing material and marketing activities are agreed with Compliance Management.
• Managing the creation and successful delivery of commercially viable marketing campaigns across all intermediary product and service ranges.
• Identify and deliver key components in the B2B strategies, ensuring clarity of requirements and delivery to timescale and budget.
• Manage the Society’s Intermediary external communications, as required, across all current and future media.
• Define the correct level and delivery of Intermediary engagement, developing and delivering effective Intermediary engagement strategy.
• Keep up-to-speed with market changes and consider how it may impact your role and your key deliverables.
• Pro-actively raise considerations linked to Corporate strategy and goals.

In exchange for working for one of the top organisations in the Midlands, here's what we're looking for:

• Excellent communication skills with experience of engaging across all levels of the business
• Strong organisation and planning skills; you'll need to love spinning lots of plates
• The ability to see the bigger picture and take a proactive approach in supporting teams
• Financial Services experience will be advantageous but not essential to this role
• A Certificate or Diploma in Professional Marketing would be desirable
• Experience of promoting an organisation within a marketplace and working with marketing agencies as required

In Return

In return for providing a passionate and specialist service to our future customers and intermediaries, we offer:

• Salary of £40,000 - £50,000 depending on experience
• Intelligent working practices; work at home or in the offices in Brierley Hill - wherever best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (think birthdays, weddings + time off to getting the keys to a new house, welcoming a grandchild etc.!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full private medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join our team, who we are, what drives us, and why you should join us.