Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Savings Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Savings Representative to join us.

As a Savings Team Representative at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Working from our Principal Office, your day to day will be a bit like this:

• Providing a brilliant customer experience by developing relationships with our members
• Ensuring customers receive excellent service (regardless of channel), address enquiries, resolve issues and maintain a high level of customer satisfaction
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

About you

To be one of our next Savings Teams Representative, we need you to be:

• Experienced with working in the Financial Services Industry. Previous experience working within a Savings team is a bonus but not essential.
• Passionate about providing strong customer solutions –you’ll be part of the team who does this most!
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley
• Flexible to go where our members need you most
• Eager to develop your knowledge. We like to continually develop our skills here!

In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

• 35 hours a week contract
• Salary up to £22,500 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Exciting Opportunity for a Governance Officer

Are you passionate about governance and looking to take the next step in your career? We are looking for a skilled and motivated Governance Officer to join our Governance team. This key role will support our Society’s Board, executive, and senior management in navigating a range of legal, secretariat, and ESG matters. If you’re looking for a challenging and rewarding position that will allow you to grow professionally, we want to hear from you!

Key Responsibilities:

As a Governance Officer, you'll work closely with the Head of Legal and Society Secretary to:

• Provide comprehensive governance support to the Board, Executive Committee, and sub-committees, ensuring the highest standards of governance and effective decision-making processes.
• Take the lead in preparing and organising committee agendas, meeting papers, and distributing relevant documentation.
• Attend meetings and produce clear, concise minutes to ensure decisions are well-documented and effectively implemented.
• Offer expert guidance on legal, regulatory, and organisational frameworks, providing advice on procedural matters related to Board operations and executive management committees.
• Play a key role in supporting departmental projects and continuous improvement initiatives.

Who We’re Looking For:

This role is perfect for someone who has:

• Experience in corporate governance and supporting senior/Board-level executives.
• A strong background in executive-level support and administration.
• Experience working in financial services.
• Exceptional writing skills with the ability to create clear and concise reports and briefings for various audiences.
• A good understanding of the roles and responsibilities of a Chief Executive Officer, Chair, and Non-Executive Directors in an organisation.
• A keen interest in governance, compliance, and the drive to stay up-to-date with the latest developments.
• Experience in preparing agendas, meeting papers, and taking accurate minutes at Board or committee level.
• A proven ability to handle confidential data and sensitive commercial information.
• Legal and/or governance qualifications, or a strong desire to pursue them.

Why Join Us?

This is a fantastic opportunity for someone eager to develop their career within the financial services sector. You’ll work alongside a supportive team, gain exposure to senior decision-makers, and have the chance to contribute to meaningful change. If you're passionate about governance and want to take your career to the next level, we encourage you to apply!

In return we offer:

• Salary of up to £45,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance for you and your family
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture is built on respect, inclusivity, and support for diversity, empowering every individual to feel valued as an essential part of who we are and who we strive to become. We are committed to treating everyone with the dignity and kindness they deserve, while actively encouraging and celebrating the unique qualities that make each of us who we are.

And that's not all…

We're officially a ‘Great Place to Work’ in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.

As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction
• To be responsible for all till management activities
• Completing administrative tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contribute to the achievement of the branch and corporate targets
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

We have one full time role available working from our branch located in Dudley. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9am-12pm.

About you

To be one of our next Customer Service Representatives, we’re looking for someone who is:

• Passionate about providing strong customer solutions.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focussed – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 35 hours a week contract
• Salary up to £22,222.20 per year
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.