Product Specialist

Are you looking to kickstart your career? Do you want to make an impact in a growing business that put their customers at the heart of everything they do? Dudley Building Society is actively seeking a curious and ambitious individual to join the Products team!

The Products team are an integral part of the Society as they design, test and deliver our savings and Mortgage products to meet our customers’ needs and help us achieve our overall corporate plan.

Your day to day responsibilities will include:

• Supporting the Product Manager in the design, testing and delivery of all new and existing Society products. This includes working with other teams across the Society.
• Monitoring and reporting on the Savings and Mortgage markets to support product development and pricing and identify how changes in the market may impact the delivery of the Society’s Corporate Plan.
• Repricing mortgage and savings products by analysing the current rates, using market data and ensuring fair value is provided to all customers. 
• Being bold enough to put forward innovative ideas for new products. Identifying where changes can be made and where there needs to be adjustments made to the product range to align with our objectives and strategy and help drive these ideas forward.
• Producing daily, monthly and ad-hoc data to track the performance of the Society’s product range against the Corporate Plan.
• Responding to product queries and resolving issues. This includes issues with system and communicating with the wider business to implement solutions.
• Maintaining awareness of regulatory changes and how they impact our products, writing proposals and making changes where needed.

What we're looking for:

We don’t expect you to have experience to do the role, however we are looking for someone who is eager to learn and grow in a supportive organisation. It is important however that you have -

• Excellent attention to detail and an analytical mindset.
• Ambition with a desire to grow and develop in your career
• Strong Excel and data analysis skills.
• Good organisational skills and the ability to work to tight deadlines.
• Good initiative with the ability to be bold and think outside the box.

In Return

In return we offer:

• Salary between £25,000 - £35,000 per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're certified as a Great Place to Work in the UK along with being one of the Best Workplaces for Women, and there's a reason for that! Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.

Customer Service Representative  

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us.

As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

Your day to day will be a bit like this:

• Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction
• To be responsible for all till management activities
• Completing administrative tasks for customers to help them manage and maintain their accounts.
• Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
• Contribute to the achievement of the branch and corporate targets
• Utilising our financial products, you will be supporting our members through key life events through our remote channels.

We have two part time roles available (28 and 21 hours) working from our branch network. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer’s needs, some Saturday work will also be required between 9-12.

About you

To be one of our next Customer Service Representatives, we’re looking for someone who is:

• Passionate about providing strong customer solutions
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed – you’ll put our members needs at the heart of everything you do
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley

• Flexible to go where our members need you most. This may mean splitting your hours between our branches.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.

In Return

In return for providing a passionate and specialist service to our customers we offer:

• 28 or 21 hours a week contract
• Salary up to £21,840 per year (Pro rated for part time)
• Basic holiday of 30 days+ Bank holidays (pro rated for part time)
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Mortgage Administrator- temporary 12 month contract

Are you looking for Flexible Part time job ?

Do you want a career at a company that’s going places?

Are you passionate about providing fantastic customer service? Do you like working in a team environment, while also being self-motivated and proactive?

If so, we have an exciting opportunity for you

About us:

This is a very exciting time to be joining Dudley Building Society as we are on a journey of growth and transformation. You will be joining a business who are dedicated to providing exceptional mortgage services to our customers and intermediaries..

Don’t worry if you have not done this before as full training will be provided.

Your day to day will be a bit like this:

• Handling intermediary calls in a polite and timely manner, making referrals where necessary
• Communicating with mortgage intermediaries to help submissions, provide updates and address inquiries.
• Managing end to end processing of mortgage applications, including & coordinating with underwriters.
• Ensuring all mortgage applications/offers and admin tasks are completed correctly and in a timely manner alongside policies and processes.
• Providing suggestions and ideas on how the customer journey can be improved.
• Being flexible and supporting colleagues within the Intermediary Support Team to achieve targets.

About you:

To be successful in this role you will have:

• A willingness to learn and grow
• Attention to detail is essential to ensure accuracy and completeness of mortgage applications and related tasks.
• Good organization skills to effectively manage workload and meet deadlines.
• Strong communication skills, both verbal and written, to interact with customers, intermediaries, and other departments.
• Strong teamwork skills to collaborate effectively with colleagues and contribute to a positive work environment.
• Previous experience in mortgage administration or a related field is preferred but not required.

In Return

In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:

• A part time contract, hours to be discussed. We can be flexible on start and finish times and days worked.
• Salary up to £22,500 per year (pro-rata for Part time)
• Holiday allowance of 30 days per year +Bank holidays (pro-rata for Part time)
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're recognised as a Great place to work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join.

Mortgage Product Manager

Are you an experienced and passionate Mortgage Product Manager seeking an opportunity to make a significant impact within a growing business? Dudley Building Society is actively seeking a talented individual to help us grow our specialist mortgage book. Working within our product team, you will be liaising with different areas of the business to design and develop mortgage products that meet our customers needs and help us achieve our corporate plan.

Your key responsibilities will include:

• Proposition Development: Own the development of our mortgage proposition, recommending the launch of new products and enhanced criteria, in line with the Society’s strategy and risk appetite.
• Pricing Agility: Ensure our mortgage and retention products are priced to achieve the Society’s financial objectives, meeting Corporate Plan income and margin expectations.
• Product Management: While managing our Product Specialist, develop our product processes and systems to improve our agility to make changes to our products and pricing in line with customer and market needs.
• Customer Value: Ensure our mortgage products meet Customer and Broker needs and provide fair value to customers.
• MI & Reporting: Oversee the development of timely and insightful product MI and market analysis, to track our mortgage performance and recommend new market opportunities.
• Product Governance: Ensure our mortgage products are managing in line with our product policy regularly reviewed under the Society’s Consumer Duty framework.
• Relationship Management: Build strong relationships both inside and outside of the Society to deliver the smooth running of our Mortgage products and growth of our portfolio.

What we're looking for:

• Proven experience growing a specialist mortgage book with a Building Society or specialist lender
• Great understanding of the specialist mortgage market and experience in the development of new products and bringing these to market
• Ability to lead and develop a small team to deliver great outcomes in an agile way
• Strong stakeholder management skills
• Excellent written and verbal communication and interpersonal skills.
• Strong organisation and planning skills.
• Strong numerical skillset: ability to understand the commercial impact of repricing our mortgage products and to track and analyse their performance in the market.

In Return

In return we offer:

• Salary of £55-£65k per annum (FTE) depending on experience
• Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
• Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4 x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
• Access to our new Electric Car Salary Sacrifice scheme

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve and strive to encourage and celebrate all the things that make each of us unique.

And that's not all…

We're certified as a Great Place to Work in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.