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Fraud and Cyber Awareness
Fraud and Cyber Awareness

We are committed to helping educate our members about how you can protect yourself from fraud and scams. Criminals are specialists in impersonating people, organisations and the police. They will target you and all of us in the hope that we’ll let our guard down for just one moment; this is all they need.

How to report a scam or fraud
  • You can call our dedicated Customer Services Team on 01384 231414 between:
    • Monday - Friday 9am-5pm
    • Saturday 9am-12pm 
  • Out of hours contact: you can send details about the scam or fraud via email on [email protected] and a member of the Financial Crime Team will get in touch with you the next working day. 
What is covered by the new Payment Services Regulator (PSR) rules?

As of 7th October 2024 the new rules make it mandatory for banks and building societies to refund victims of Authorised Push Payment (APP) fraud. APP fraud is when a criminal tricks you into transferring money to them by Faster Payment or CHAPS. Firms will be required to reimburse victims, where eligible, within 5 working days, up to a maximum of £85,000, with a possible excess applied of up to £100 per claim.


What is not covered by the new rules?

  • Transactions that are not Faster Payments or CHAPS
  • Transactions more than 13 months old
  • Transactions made before 7th October 2024


Read more about APP fraud in our guide below.

APP Fraud Guide

Take Five 

Please be vigilant about any messages you receive that claim to be from Dudley Building Society or any other financial services organisation. If you are concerned about anything you receive, follow the steps below, from the ‘Take Five’ campaign:

  • Stop – take a moment to stop and think before parting with your money or information. It could keep you safe
  • Challenge – Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you
  • Protect – Contact your bank or building society immediately if you think you’ve been scammed and report it to Action Fraud at actionfraud.police.uk or on 0330 123 2040

For more advice and resources, please visit the Take Five - To Stop Fraud website campaign on the link below.

Find out more

Our responsibilities

We take our responsibilities very seriously and we will never call, email or text you to ask you to do any of the following:

  • Disclose your passwords to your accounts
  • Move your money into another 'safe' account
  • Demand immediate payment of mortgage arrears or other sums over the phone or on your doorstep
  • Ask you to make any payments via email by providing you with a link through which to make payments


For more general information on how to stay safe online and protect yourself from scams, consult our guide below.

Fraud and Cyber Awareness Guide

Test your knowledge on scams


Find out if you are scam-savvy by taking the quiz below from Take Five.

Take the quiz


A-Z Fraud

Want to find out about the most common types of scams? You can find a complete and up to date guide on most common types of fraud on Action Fraud on the link below.

A-Z Fraud Guide


Useful links

For more information on how you can prevent falling victim to fraud or a scam, including advice on how to report any suspicious activities, please visit the following sites:

Helping young people stay safe online

Protecting young people like Evie, the star of our new ‘Staying Safe Online’ video, from the dangers of fraud and scams whilst using the internet is increasingly important. The internet is becoming an inseparable part of young people’s lives, so it’s important they understand how to stay safe online.

The Society is committed to educating our younger members, about how they can protect themselves from fraud and scams.

That's why we’ve teamed up with Evie, to produce a short video where she explains how young people can protect themselves online. The video provides hints and tips to equip young people with tools that will help them throughout life.