We are committed to providing excellent service to all our members and are working hard to improve our accessibility for customers who have a disability or long-term health condition.

• At our Perton branch, we provide a counter position at a lower level
• All our branches provide ground floor interview rooms accessible to wheelchair users
• Branch layouts and signage have been considered at all our branches, making use of contrasting colours to help partially sighted members make their way
• Internal ramps are available at our Brierley Hill and Kingswinford branches, which feature split levels
• Hearing induction loops are provided at our Brierley Hill, Dudley, Gornal Wood and Perton branches for the benefit of members with hearing impairments

We can also provide:

• Large print statements
• Braille statements

Alternatively, you can edit your browser to give you greater flexibility if you have specific needs. Try using the guidance below (please note that they won't affect images on the screen):

Microsoft Internet Explorer

If you have difficulty reading any text on screen, you can quickly and easily resize font:

• On the View menu, choose Text Size
• Increase or decrease to suit your needs

To permanently apply font and colour changes:

• On the View / Tools menu, click Internet Options
• On the General tab, select Accessibility
• Click the three boxes to show ticks

Changing the default font:

Using a sans serif font (such as Arial), rather than a serif font (such as Times New Roman) can make text easier to read.

• On the View / Tools menu, click Internet Options
• On the General tab, click Fonts
• In the Proportional and Fixed-width font lists, select the fonts you would like to use

Changing text and background colour:

Website authors and designers often specify particular fonts, typefaces and background colours for their pages and the combinations can sometimes make the text difficult to read. You can override these settings by choosing your own preferred, clearer colour scheme - black text on a yellow background gives the most contrast:

• On the View / Tools menu, click Internet Options
• On the General tab, click Colours
• Click on the tick box labelled Use Windows Colours
• Click Text and select the colour you want. Click OK
• Click Background and select the colour you want to use. Click OK

To hide images on web pages:

• On the View / Tools menu, click Internet Options
• On the Advanced tab, scroll down to Multimedia
• Click on Show pictures to remove the tick
• Click on Apply, and then click on OK

To change the size of the window:

• Click Full Screen on the toolbar

Microsoft Edge

Microsoft Edge also offers a number of accessibility options to give you greater browsing flexibility.

If you have difficulty reading any text on the screen, you can change the size of text, images and apps:

• Click Start and select Settings
• Select Ease of Access and click Display
• To make only the text on your screen larger, adjust the slider under Make Text Bigger
• To make everything larger, including images and apps, choose an option from the drop-down menu under Make Everything Bigger 

To zoom in or zoom out on parts of your screen, use Magnifier. To turn on Magnifier:

• To zoom in, press the Windows logo key and Plus (+). Zoom in further by continuing to press these keys
• To zoom out, press the Windows logo key and Minus (-). Zoom out further by continuing to press these keys

Firefox

In addition to offering similar flexibility options as Microsoft Internet Explorer and Microsoft Edge, Firefox allows you to resize text beyond the 2-up, 2-down steps that Internet Explorer can offer - making it a better choice of browser if you are visually impaired.

To change font size:

• Go to View Menu
• Choose Text Size and select Increase or Decrease

To stop images loading:

• Go to Tools and click Options
• Select the Content tab
• Uncheck Load Images

Google Chrome

Google Chrome also allows you to change the size of everything on the webpages you visit, including text, images and videos. To do this:

• Open Chrome
• At the top right of the page, click More
• Select More again and then click Settings
• Under Appearance, make the changes to font size, text images and videos

To change font size:

• Click the Down arrow next to Font size and select the font size most suitable for you

To change everything else:

• Click the Down arrow next to Page zoom and select the zoom option most suitable for you

To zoom in or zoom out on parts of your screen:

• Open Chrome
• At the top right of the page, click More
• Next to Zoom, select the zoom options most suitable for you:
• To zoom in, click Zoom in
• To zoom out, click Zoom out
• To use full-screen mode, click Full Screen