Dudley Intermediaries: A Year in Review – 2024

As 2024 draws to a close, we’re taking a moment to reflect on the incredible year we’ve had with our Intermediaries.

From awards and accolades to engaging with industry professionals at prestigious mortgage club events and webinars, it has been a busy and rewarding year. We’ve made significant strides in establishing ourselves as a trusted lender in the intermediary market.

Here’s a look back at the key highlights of 2024 and everything we’ve been up to.

We've achieved a record lending year

2024 has been a year of milestones for us. We’re on track to achieve our biggest year in lending to date, setting new records for volumes.

Our personalised solutions and services for brokers and their clients have been instrumental in helping us achieve this.

A message from our Distribution Director, Rob Oliver “A huge thank you to you all for your support, building societies will pay a huge part of the market next year so watch this space”

Winning the award for Best Smaller Lender

In July, we were honoured to receive the ‘Best Smaller Lender – up to £100m Lending’ award at the prestigious Legal & General Mortgage Club Awards.

This recognition was voted for by brokers, reaffirming our commitment to delivering exceptional service to them and their clients.

Find out more about our win: Dudley wins best small lender award..

Where we've been this year

This year, we have actively engaged with brokers, lenders, and industry leaders through a mix of in-person and digital events. From major conferences featuring some of the UK's top mortgage professionals to focused webinars, each occasion has provided an opportunity to strengthen relationships within the industry, share expertise, and stay ahead of trends in the mortgage and lending sector.

Our team has participated in many key events, including:

Just Mortgages Annual Conference

Date: 10-11 April
Location: Vox Conference Venue, Birmingham

The Just Mortgage Annual Conference was a brilliant opporutnity to connect with brokers and discuss how we can help with their complex cases.

Our Key Account managers, Cavina Harrison (Left) and Sarah Rose (Right) were in attendance.

TMG Mortgage Network Expo

Date: 10th September
Location: Barnsley Metrodome, Barnsley

It was a honour to attend the the TMG Mortgage Network Expo at Metrodome, with over 50 lender and provider partners joining the event.

Our Telephone Business Development Managers, Charlene Howard (Left) and Tia-Louise Hickman (Right) were in attendance.

Northern Powerhouse Event

Date: 27 November
Location: Toughsheet Community Stadium, Bolton

We attended the Northern Powerhouse Event set up by Mortgage Showcase, one of the leading organisers for mortgage related events. We engaged with many industry professionals, and discussed with brokers all things Dudley.

Charlene Howard and Sarah Rose were in attendance.

Specialist Mortgage Web Show

Date: 12th September
Location: Online Webinar

Alongside other lenders, our Key Account Manager, Cavina Harrison attended on behalf of Dudley where she shared her valuable insights into specialist mortgages and what Dudley can offer to the brokers clients.

Features in the press

Throughout the year, we have featured in some of the UK's biggest mortgage publications, highlighting the great work we have done in the industry and contributions as a company. These include top publications like The Intermediary, Modern Lender, Mortgage Solutions and much more!

Some of our top features include;

Dudley Building Society completes £998,000 capital raising remortgage (The Intermediary): This reviews our work with SPF Private Clients, dealing with a complex remortgage case, and helping a first time buyer purchase their first home.
Dudley Building Society achieves B Corp status (Modern Lender): This year we achieved B-Corp status for through ensuring high standards of social and environmental performance, transparency, and accountability in the workplace.
Dudley BS adds product to support HOLD scheme for disabled borrowers (Mortgage Solutions): We introducted a mortgage product to support the HOLD scheme this year, helping disabled borrowers access share ownership mortgage and improve housing accessbility.

James Paterson, Chief Executive Officer at Dudley Building Society, said: “The society is dedicated to supporting our communities, so the opportunity to provide mortgages for borrowers with long-term disabilities is something that we strive towards. The impact that homeownership has for borrowers with long-term disabilities is life changing, as it provides them with valuable independence.”

Our increase in product transfers

This year, we saw more customers choosing to stay with us through our Product Transfer service—a trend we’re incredibly proud of!

We also continued to pay brokers a proc fee for their role in helping customers transition to these products. It is a massive thank you to brokers for continuing their ongoing support to help us maintain customer satisfaction.

Improvements to our services

Brokers feedback, whether that has been shared through reaching out to us directly or through our Smart Money People research, has been invaluble in helping us grow. We’ve taken their suggestions to heart and have made improvements to our services alongside finding ways to help brokers and their clients better.

For example; We repriced our products four times in November alone—all in an effort to stay competitive and meet the needs of both brokers and their clients. This came at a time when many lenders were increasing rates. We worked tirelessly to buck the trend and prioritise affordability.

We have also consistently made improvements to our website based on direct feedback from brokers, making it easier for them find information efficently. For example, from brokers comments on their difficulty in locating the intermediary portal, we implemented a button on our navigation to make more easily accessible.

New faces to our Dudley Family

This year we have expanded on Intermediaries team, intrdoucing nine fresh faces to the Dudley team! These new additions ensure that we’re better equipped than ever to support brokers and clients, with a quicker and personalised solution to their mortgages.

Their expertise and dedication are already making a difference, and we’re excited for you to get to know them better. If you attend any of the mortgage clubs and broker webinars, come and say hello, they will be look forward to discussing how we place your complex cases.

Among our new talented hires are our Key Account Managers, Cavina Harrison and Sarah Rose

Have look our current team, as we keep expanding in the coming years.

What 2025 has in store

With your invaluable partnership, we’re gearing up for a bumper year in 2025. Our shared goal remains clear: to continue providing outstanding service, innovative products, and unwavering support for you and your clients. Thank you for being an essential part of our journey.

Here’s to another year of growth, success, and collaboration! Let’s make 2025 our best year yet—together!