• If you are requesting additional borrowing or changes to the mortgage, our online affordability calculator can tell you if the mortgage is still affordable
• If you have requested changes to the mortgage, we’ll assess the application and contact you by email or phone with the outcome of our initial assessment
• If we need to ask you anything we’ll get in touch with you, or if you want to make any changes following the submission of your application, please call your dedicated Service Team
• We’ll send an ESIS directly to you for the customer to sign and return. We must receive the customer’s signed. acceptance form by the 18th of the month before the maturity date in order to guarantee transfer to the new deal in time for direct debit collection on the 1st of the following month
• If we have not heard back from you, we will contact the customer directly