Website Terms & Conditions

Services

Services highlighted on this web site only apply within the United Kingdom to United Kingdom residents, they are not an offer to sell mortgages, savings or investment products or any other services.

The information provided does not constitute financial or other professional advice.

All the Products and Services described are subject to availability and may be withdrawn or varied at any time (unless a contract has been entered into between us).

Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Society's control.

Privacy

Dudley Building Society is committed to the principles of the Data Protection Act (GDPR) 2018, ensuring that we protect your privacy and keep your personal information secure. This policy does not extend to external websites accessed from this site. Please read the terms and conditions of any other sites separately.

The Data Protection Act (GDPR) 2018 gives individuals certain rights as it defines the rules for processing personal information. It also states that those who record and process personal information, such as the Society, must be open and honest in how the information is used. Visit ico.org.uk/your-data-matters/ for more information.

The Act also allows you to find out what information the Society holds about you. This is known as a Subject Access Request. If you wish to know what information the Society holds about you, please write to the Data Protection Officer, Dudley Building Society, The Waterfront, Brierley Hill, DY5 1LN.

If any information is inaccurate or incorrect, please inform us and we will correct it.

We provide training for our employees and emphasise the need to keep data confidential.

Calls and electronic communications may be monitored for reasons of staff training.

Security

Strict security procedures are followed whenever your information is obtained and stored. Dudley Building Society is not responsible for and cannot accept liability for any damage resulting from open email messages sent to or received by the Society. If you send us an email please keep the amount of confidential information you include to a minimum.

If you make an enquiry via email, we will take steps to check your identity before giving out any personal information.

Dudley Building Society will never send emails asking for confidential information and you should not respond to emails asking you to reveal such information. We wish to remind customers to be vigilant and if you are unsure or concerned about any communication that seems to be from Dudley Building Society, please call us on 01384 231414.

We regularly review our security procedures.

Software Downloads

Please note that any software downloaded is at your own risk. If you are unsure about the suitability of software to be downloaded from this web site, please obtain specialist advice before downloading. It is also your responsibility to ensure that no viruses enter your computer system.

Limitation of liability and disclaimer

Dudley Building Society limits its liability to the extent permitted by law for any losses or damage whatsoever from the use or inability to use this site or from any electronic or telecommunication failure.

English law

These terms shall be governed by English law.